About Pure Hockey Store

Who is Pure Hockey Store for?
Pure Hockey Store caters to hockey players of all levels – from professional goaltenders and competitive players to youth athletes just starting their hockey journey. Our product range supports everyone from weekend warriors to elite competitors.
What makes your store different?
We specialize in performance-driven hockey equipment with a focus on accessibility and reliability. Our store combines premium brands like Bauer with specialized gear including goalie equipment, sticks, protective gear, and hockey lifestyle products.

Products & Equipment

What types of hockey equipment do you offer?
We carry a comprehensive range of hockey gear including:
  • Goalie equipment (blockers, catch gloves, goalie pants)
  • Sticks (Bauer sticks, floorball sticks, extensions)
  • Protective gear (cut resistant clothing, finger protection)
  • Apparel (baselayer, bottoms, clothing, hats)
  • Accessories (socks, Buttendz, grips)
  • And much more for complete hockey performance
Do you offer products for goalies specifically?
Absolutely! We have an extensive selection of goalie equipment including specialized categories like blockers, catch gloves, goalie pants, and other goalie-specific protective gear. Goalies are a key part of our customer base.
Are your products suitable for youth players?
Yes, we offer equipment suitable for players of all ages and skill levels, including youth players beginning their hockey journey. Our product range includes appropriately sized gear for developing athletes.

Shipping & Delivery

Where do you ship?
We ship worldwide to hockey players across the globe! However, due to logistical constraints, we currently cannot ship to Asia and some remote areas. Our primary service areas include the United States, Europe, and other international destinations.
What shipping options do you offer?
We provide two main shipping methods tailored for hockey players’ needs:
Standard Shipping
• Carriers: DHL or FedEx
• Cost: $12.95 flat rate
• Delivery Time: 10-15 days after shipping
• Best for: Urgent orders and last-minute game preparation
Free Shipping
• Carrier: EMS
• Cost: Free for orders over $50
• Delivery Time: 15-25 days after shipping
• Best for: Bulk orders and seasonal upgrades
How long does order processing take?
Our team processes orders within 1-2 business days, which includes quality checks and protective packaging to ensure your gear arrives in perfect condition. Total delivery estimates:
  • Standard Shipping: 11-17 days total (including processing)
  • Free Shipping: 16-27 days total (including processing)
Do you offer expedited shipping?
Currently, we focus on providing reliable standard and free shipping options. For urgent gear needs, we recommend our Standard Shipping via DHL or FedEx, which provides the fastest delivery time we offer.
Can I track my order?
Yes! Once your order ships, we’ll provide tracking information via email. You can monitor your gear’s journey right to your doorstep. For tracking updates or concerns, contact our support team.
What if my delivery is delayed?
While we strive for timely delivery, factors like customs processing or weather conditions may occasionally cause delays. We’ll keep you informed via email about any significant changes to your delivery timeline.

Returns & Exchanges

What is your return policy?
We offer a hassle-free return policy to ensure you’re completely satisfied with your gear:
  • Return Period: 15 days from the date you receive your order
  • Condition: Items must be unused and in original packaging
  • Process: Contact our support team at [email protected] to initiate your return
How do I start a return?
To begin the return process, email our support team at [email protected] with your order details. We’ll guide you through the simple steps to return items you’re not completely satisfied with.
What if I receive damaged or incorrect items?
We take great care in packaging and quality checks, but if you receive damaged or incorrect items, contact us immediately at [email protected]. We’ll quickly resolve the issue and ensure you get the proper gear you ordered.

Payment & Security

What payment methods do you accept?
We accept all major payment methods for your convenience:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are secure and protected.
Is my payment information secure?
Absolutely. We use industry-standard encryption and security measures to protect your payment information. You can shop with confidence knowing your financial details are safe with us.
Do you offer payment plans?
Currently, we process full payments at the time of order. We recommend using PayPal if you prefer their payment options, or consider our free shipping on orders over $50 to help manage costs.

Account & Order Management

How can I check my order status?
You’ll receive email updates throughout the order process, including confirmation, shipping notification with tracking, and delivery updates. For specific order status inquiries, contact our support team.
Can I modify or cancel my order?
Order modifications or cancellations must be requested immediately after placing your order, preferably before processing begins (within 24 hours). Contact us at [email protected] as soon as possible with your request.
Do you offer team or bulk discounts?
While we don’t have a formal team discount program, our free shipping on orders over $50 makes bulk purchases more affordable. We encourage teammates to combine orders to reach the free shipping threshold and split the savings!

Still Have Questions?

Our dedicated support team is here to help hockey players get the gear they need. Reach out to us:

Email: [email protected]

Address: 3111 West Place Southeast, Washington, US 20020

We’re committed to serving hockey enthusiasts worldwide and ensuring you have the best possible experience with Pure Hockey Store.