Term and Conditions

1. User Obligations and Responsibilities

As a user of Pure Hockey Store, you agree to:

• Provide accurate and complete information when creating an account or placing an order, including your name, email address, and shipping details.
• Use the website only for lawful purposes and not engage in any fraudulent activities, such as attempting to purchase items with unauthorized payment methods.
• Maintain the confidentiality of your account credentials and notify us immediately of any unauthorized use.
• Comply with all applicable laws and regulations in your jurisdiction when using our services.
• Respect our intellectual property and not copy, distribute, or misuse any content from the site without permission.

Failure to adhere to these obligations may result in the suspension of your account or legal action.

2. Product and Service Description

Pure Hockey Store specializes in hockey gear and accessories, catering to players and enthusiasts of all levels. Our product range includes:

• Categories: Accessories, All Socks, Baselayer, Bauer Sticks, Blades, Blockers, Bottoms, Buttendz, Catch Gloves, Clothing, Cut Resistant gear, DSC, Extensions, Finger Protection, Floorball Sticks, Goalie equipment, Goalie Pants, Grips, Hats, and more.
• Product Features: Our items are designed for performance, durability, and safety, with some products (e.g., Cut Resistant gear) including specific usage guidelines for your protection.
• Availability: Products are subject to stock levels. If an item is out of stock, we will notify you promptly and may offer alternatives or a refund.
• Customization: Personalized or custom equipment (e.g., engraved items) is available but non-returnable for hygiene and safety reasons, as outlined in our Returns Policy.

We strive to provide detailed product descriptions and images to help you make informed decisions. If you have questions, contact us at [email protected].

3. Order and Payment Terms

When you place an order with Pure Hockey Store, you agree to the following terms:

• Order Processing: All orders are processed within 1-2 business days after payment confirmation. You will receive an email confirmation once your order is shipped.
• Payment Methods: We accept Visa, MasterCard, JCB, and PayPal. Payments are processed securely, and we do not store your payment details on our servers.
• Shipping:
  • We ship worldwide, excluding Asia and some remote areas, due to logistical constraints.
  • Standard Shipping: Via DHL or FedEx, delivered within 10-15 business days after shipment for a fee of $12.95.
  • Free Shipping: Available on orders over $50 via EMS, delivered within 15-25 business days after shipment.
  Delivery times may vary based on location and customs processing. You are responsible for any import duties or taxes in your country.
• Order Changes and Cancellations: You may request changes or cancellations within 24 hours of placing your order by emailing us. After this period, orders cannot be altered due to processing speed.
• Pricing: All prices are listed in USD and include applicable taxes where stated. We reserve the right to adjust prices due to errors or market changes, but will honor the price at the time of order confirmation.

4. Returns, Exchanges, and Refunds

We want you to be satisfied with your purchase. Our returns and exchanges policy is designed to be straightforward and fair:

• Timeframe: You may return or exchange most items within 15 days of receiving your order. Items must be in original, unused condition with tags attached and in original packaging.
• Non-Returnable Items: For safety and hygiene, the following cannot be returned or exchanged:
  • Cut Resistant gear (once packaging is opened)
  • Finger Protection items
  • Buttendz grips (if installed or packaging opened)
  • Any personalized or custom equipment
  • Intimate apparel like Baselayer
• Return Process:
  1. Contact us at [email protected] with your order number and reason for return/exchange.
  2. We will provide a Return Authorization Number and instructions.
  3. Securely package the items and ship them to: Pure Hockey Store, 3111 West Place Southeast, Washington, US 20020.
  4. We will confirm once we receive and process your return.
• Refunds: Refunds are processed within 3-5 business days after we receive and inspect the returned items. The refund will be issued to your original payment method. Original shipping fees are non-refundable, and for exchanges of defective or incorrect items, we cover shipping costs.
• International Returns: Customers outside the US are responsible for return shipping costs and any non-refundable customs duties. We recommend using a trackable shipping service.

5. Intellectual Property

All content on the Pure Hockey Store website, including text, images, logos, and product designs, is the property of Pure Hockey Store or its licensors and is protected by copyright and trademark laws. You may not reproduce, distribute, or use any content without our prior written consent. Unauthorized use may result in legal action.

6. Liability Limitations

Pure Hockey Store strives to provide reliable services and products, but we cannot guarantee uninterrupted access to our website or error-free transactions. Our liability is limited as follows:

• We are not responsible for delays caused by shipping carriers, customs, or events beyond our control, such as natural disasters.
• We are not liable for any indirect, incidental, or consequential damages arising from the use of our products, such as injuries from improper use of hockey gear. Customers assume responsibility for using items as intended and following safety guidelines.
• Our total liability for any claim related to your purchase shall not exceed the amount you paid for the product in question.

By using our site, you acknowledge that you are using our services at your own risk.

7. General Provisions

• Governing Law: These terms are governed by the laws of the United States and the state of Washington. Any disputes will be resolved in the courts of Washington, US.
• Changes to Terms: We may update these terms periodically. The latest version will be posted on our website with the effective date.
• Contact Us: For questions about these terms, shipping, returns, or any issues, reach out to our customer service team:
  • Email: [email protected]
  • Address: Pure Hockey Store, 3111 West Place Southeast, Washington, US 20020